If you’re experiencing financial hardship and need help managing your bill, please reach out. Our team is dedicated to working with you to find solutions that fit your situation. Here’s how to get in touch:
• Call us at 08 6500 3400 to speak directly with one of our friendly and understanding team members, who are here to help.
• Email us by clicking here.
• Submit a contact form by clicking here.
We encourage you to contact us early so we can assist you as soon as possible.
The sooner you reach out, the sooner we can help.
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Financial Hardship PolicyTo better understand the ways we can support you with your electricity bill during a challenging period, we invite you to read our Financial Hardship Policy. This policy outlines the options available to assist you and provides more detailed information on our commitment to helping customers who are experiencing hardship. -
Free Financial Counselling ServicesIf you’re struggling with finances, free resources are available to help. Various government agencies, community organizations, and community legal centres offer financial counselling services at no cost. These experts can help you assess your financial situation and explore the best options for you. For assistance in finding a counselor near you, contact the National Debt Hotline at 1800 007 007 or visit ndh.org.au. -
Government Programs and RebatesYou may also be eligible for government rebates that can reduce your electricity costs. These rebates are designed to assist residential and small business customers facing financial difficulties. For more information on available programs and rebates, please refer to our FAQ section.
Request Financial Hardship Assistance
If you're experiencing financial hardship, completing this form is the first step toward finding the support you need. Once submitted, one of our team members will review your request and contact you to discuss available options. We're here to help you navigate through this time and are committed to finding a solution that works for you.