Frequently Asked Questions

Residential customers will be billed approximately every two months. Non-residential customers will be billed every month.

You can pay your bill in a few ways: 

• Direct Debit from a bank account or Visa or Mastercard, which you can set up via MyAccount 
• One-off payments via MyAccount from a Visa / Mastercard / American Express 
• BPay from a bank account or Visa / Mastercard 

Payments from bank accounts are fee-free, while payments from credit cards attract fees.

You can contact us and we will commence an investigation into your bill. 

Visit MyAccount to quickly and easily setup an account with us. 

Yes, all premises are individually metered.

Residential Customers:

You may be eligible for a credit through if you incurred electricity costs for residential purposes as an owner-occupier or tenant on 17 June 2024.

Further, you will not be eligible if, among other reasons, you were a Synergy or Horizon Power customer or if you were not incurring electricity costs on 17 June 2024.

Please refer to www.wa.gov.au/government/publications/household-electricity-credit for full details of the eligibility criteria and how to apply for the credit by 30 November 2024.

You will need to apply to RevenueWA for payment of the credit, because you are supplied with electricity through an embedded network by Enpowered.

RevenueWA will pay the credit directly to your bank account.
* If you have any questions related to the credit, you can contact RevenueWA directly on 08 9262 1165.

Small Business Customers: 

Small businesses or charities that are eligible are those that, among other criteria, consume less than 50 megawatt hours (50 MWh or 50,000 kilowatt hours) per year, hold a valid ABN as a small business or charity on 17 June 2024 and be incurring electricity costs on 17 June 2024.

The State Government has advised that if you operate a small business from home you should apply for the $700 Household Electricity Credit from RevenueWA: please refer to the above.

For full details of the eligibility criteria and on how to apply, visit the Small Business Development Corporation’s website at www.smallbusiness.wa.gov.au/electricity.

Visit the Western Power outage page and enter your suburb to confirm if there's a planned or unplanned outage in your area.

Check for outages with Western Power.

You can move out and close your account quickly and easily online through MyAccount.

You should close out your account with us when you are ready to move out and you know your move out date. Note that if you do not close out your account, you will continue to be responsible for electricity consumption and other charges at the premises. 

You can close your account with us through MyAccount. 

The new tenant will then need to set up a new electricity account with us via MyAccount. 

Compared to only having solar, the home battery would save the typical 4x2 household about $950 to $1050 a year on their power bill (excluding the subscription cost).

The savings will vary based on your usage and the size of your solar system.

A 13.7kWh battery and suitable solar system enables the typical household to meet over 90% of their total energy requirements from solar and reduce carbon emissions by 4-5 tons each year.

Environmental performance will vary based on your usage and the size of your solar system.

The subscription fee is $125 per month for regular customers, and $62.50 per month for Rivermark residents.

Rivermark residents receive a discount because they are being subsidised by the estate developer.

There is no upfront cost for customers of the Solar Maximiser Service.

The cost to install a comparable battery can vary between $12,000 to $15,000

The Solar Maximiser Service is a no lock in contract, but you will need to pay a removal fee to cover the cost of having the battery removed from your premises (advised on application), if you decide to cancel your subscription.

The removal fee will be waived for Rivermark residents who did not realise a net saving.

The battery has 13.7 kWh of energy storage, this capacity has been specifically chosen to maximise the amount of renewable electricity being used in a typical 4x2 home and achieve the best savings.

The battery consists of three cell packs, which together measures 1.4m wide x 70cm high x 24cm deep.

Our installers will conduct a home visit to choose the best location for your home battery, this will usually be in or near the garage.

You must have at least 6.3kW of roof top solar to join the Solar Maximiser Service.

If you don’t have any solar already installed, our installation partners will be able to help you choose a suitable solar system.

Please contact our team if you have less than 6.3kW of solar currently installed, as you may still be eligible.

The Q.HOME battery has been designed to meet the highest safety standards and the solution uses the latest in battery technology.

Q CELLS batteries use Samsung SDI Lithium-Ion battery cells which have been distributed and operating successfully in over 50 countries since 2010.

This is the same battery technology that has been used in the world’s biggest commercial solar power storage facility, the Hornsdale Power Reserve in South Australia.